Privacy Policy

This Privacy Policy explains how HASHMEMO K.K. (“HashMemo,” “we,” “us,” or “our”) uses, maintains, and discloses information obtained from users of https://www.hashmemo.com/, websites owned or operated by us or our affiliates, mobile applications, including iOS and Android applications, and other sites (collectively, the “Site”), as well as our platform, related software, and tools (collectively, the “Software”).

Personal information means information that can identify, contact, or locate a specific individual, either on its own or when combined with other information.

In this Privacy Policy, “Services” means the Site and Software operated by HashMemo.

By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. We comply with applicable laws and regulations, including Japan’s Act on the Protection of Personal Information.

Acceptance

Registered users of HashMemo are referred to as “Members.” Some features of the Services may also be used before registration or without registration by users referred to as “Guests.” Members and Guests are collectively referred to as “Users,” “you,” or “your.”

To enable guest use, we may issue a guest ID or other identifier and store information created, saved, or submitted during guest use in association with that identifier.

If you do not agree with our policies and practices, please do not use the Site or Software. If you have any questions or concerns, please contact us.

Changes

HashMemo may modify this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you before the changes become effective.

If you continue to use our Services after we publish or send notice of changes, you will be deemed to have agreed to the updated Privacy Policy.

Children

Our Services are not intended for children, and persons who have not reached the minimum age specified in our Terms of Servicemay not use the Services.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us through the Services, please contact us.

1. Data We Collect

We collect information provided by you and information relating to your use of the Services when you use our Services.

1.1. Data You Provide to Us

Registration Data

To create an account, you need to provide certain data, such as your email address and password.

Profile Data

You do not have to provide additional profile information, but providing profile information may help you make better use of the Services.

User Content and Usage Information

Technical Information About Users

We collect technical information such as your IP address, user agent, and device information.

Location Data

We may collect information about your approximate location, primarily based on your IP address.

1.2. Data from Third Parties

Business Partners

If you use a login service such as Apple ID or a Google account, we may obtain account information provided by that service.

Payments

We may use third-party services, such as in-app purchase platforms or payment processors, to process payments. Payments for subscriptions and other purchases in mobile applications may be processed through the Apple App Store or Google Play. We do not store or collect your payment card information. Such information is provided directly to the applicable payment platform or third-party payment processor and is governed by that provider’s privacy policy.

1.3. Data Collected from Your Use of the Services

We record usage data when you access or use the Services.

Cookies and Similar Technologies

We use cookies and similar technologies. You may restrict or disable the use of cookies through your browser or device settings.

Connection and Usage Environment Information

We may collect information about your access source and usage environment.

Feedback and Inquiries

When you use a contact form or feedback feature, we collect the content you submit and related information.

1.4. Other

As we improve the Services or add new features, we may collect new types of information.

2. How We Use Your Data

• To communicate with you, including notifying you about changes to the Services.
• To provide user support.
• To provide the features, content, and display of the Services.
• To provide AI-powered conversation, feedback, scoring, analysis, and other related features.
• To detect and address unauthorized use, harmful activity, fraud, spam, and illegal activity.
• To improve, develop, and operate the Services.
• To take actions based on our Terms of Service and this Privacy Policy.

3. How We Share Information

3.1. Sharing User Content on Our Services

Profile Data

As a general rule, profile data can be viewed only by you and us.

User Content

As a general rule, User Content is not made public to other users.

3.2. Service Providers

We may use third-party service providers to help us provide, maintain, analyze, and operate the Services, including AI features, payment processing, user support, and other functions necessary for the operation of the Services.

3.3. Legal Disclosures

We may disclose information about you if required by law, warrant, court order, or other legal process.

3.4. Change in Control or Sale

If our business is acquired, merged, transferred, or otherwise subject to a similar transaction, we may disclose or transfer your personal information.

3.5. Location Data

As a general rule, we do not expect to retain, collect, or disclose precise geographic location information based on GPS or similar technologies.

3.6. Use and Provision of Anonymized or Statistical Data

We may use information that has been anonymized or converted into statistical data so that individuals cannot be identified, for purposes such as service improvement, research, and statistical analysis. As a general rule, we do not sell or provide information that can identify individual users to third parties.

4. Your Choices and Obligations

4.1. Data Retention

We generally retain your personal information for as long as you keep your account open or as long as necessary to provide the Services to you.

4.2. Rights to Access and Control Your Personal Information

You may access and edit your profile information through features provided within the Services or by other methods specified by us.

4.3. Account Closure

If you delete your HashMemo account, except as described below, your account and related information will be deleted after 30 days and will no longer be retrievable. During this 30-day period, User Content and account information will continue to be subject to HashMemo’s Terms of Service and this Privacy Policy. Users, including you, will not be able to view such information on HashMemo. Once the deletion process has been initiated, it may take up to 90 days to complete. We may retain your personal information after you have closed your account if reasonably necessary to comply with our legal obligations, including law enforcement requests, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service, or fulfill your request to unsubscribe from further messages from us. We may retain information in a form that does not identify individuals after your account has been closed.

4.4. Consent

Where we process data based on consent, we will ask for your explicit consent. You may withdraw your consent at any time.

5. Other Important Information

5.1. Security

We implement security measures designed to protect your data. However, we cannot fully guarantee the security of information you send to us.

5.2. Cross-Border Data Transfers

We primarily process data in Japan, but we may process data outside Japan to the extent necessary to provide the Services.

5.3. Lawful Bases for Processing

We collect and process your personal information only where we have a lawful basis to do so.

5.4. Do Not Track Signals

We do not currently respond to Do Not Track signals from your browser.

6. California Consumer Privacy Act and California Privacy Rights Act

If we collect personal information from California residents, we will comply with applicable laws, including the CCPA and CPRA.

California residents may have certain rights under the CCPA. Please contact us by email at contact@hashmemo.com.

7. General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), we process your personal information based on legal grounds such as performance of a contract, consent, legitimate interests, payment processing, and compliance with legal obligations.

You may have rights such as the right to access, rectify, delete, restrict processing of, or receive a portable copy of your data, as well as the right to object and withdraw consent.

Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your rights concerning your personal information, please contact us.